I am Jordan Mack
Engineer to sales, I have a varied skillset that allows me to interact and sell to various decision makers across an organization.
Who am I?
My name is Jordan Mack, and I live in Atlanta, GA with my wife, a second grade teacher, and our golden retriever, Butters. I studied software engineering at Auburn University (War Eagle!), but after an internship I realized that software engineering, in a professional setting, isn’t for me. I took a role in implementation, and spent several years implementing software at some of the largest school districts in the nation. I then transitioned into account management, and ultimately sales. I find that my technical prowess mixed with my ability to dig into the root of a pain point allows my selling style to feel very consultative and genuine. I’m an avid fan of Challenger, Selling Through Curiousity, and MEDDPICC.
Experience
Upside
Strategic Account Director
I work with our largest brand partners, with the goal being to expand their footprint in the platform and mitigate churn. I work primarily with leadership at the various orgs, with a territory account management team to help do the same for our common customers. In my time here we have landed several large expansion deals, as well as many pilots in motion that will ultimately lead to continued growth.
Skilljar
Enterprise Account Manager
I worked with our enterprise accounts – think HP, Cisco, LinkedIn, etc. My primary objective was to generate and close expansion opportunities within the organization. This was interesting, as I found that with these mega orgs it’s unlikely that you’ll get a brokered introduction to a sister company. I new logo hunted within our book of business, but due to the size of the companies I was working with it was all new acquisition. This role solidified my love of the hunting process.
Deputy
Senior Enterprise Account Manager
This was my first startup, and gave me incredible exposure to a rocket ship of a company and some incredible partners. I worked with the likes of Ace Hardware, Capital One, Nike, and the list goes on. This is when I discovered that I loved working in an incredibly fast-paced environment with equally incredibly bright coworkers, and the impact we were making on our customers was incredible and measurable. I learned a ton here and consider it a pivotal moment in my career.
Horizon
Client Relations Manager/Implementation Engineer
This was my first job out of college, and they gave me a shot at implementation when I realized engineering wasn’t for me. I was able to travel across the country and implement our software in the largest school districts in the nation – LAUSD, Fairfax County, Alpine County Schools, etc. It was here that I found a love for interfacing with clients, and this ultimately lead me to consultative selling. I use skills I learned in my first year here to this day.
Skills/Interests
Web Development
Web development was my first true love, something I started on my own when I was 13 years old. It started very small, building silly sites for fun, and turned into something I was making actual money from – what a concept! I started a company named Trakkrr out of college – it was an Amazon price tracking tool that would alert you when prices reached a certain level, and would alert you via app, text message, and email. I eventually got shut down by Amazon, but what a great experience this was. Since then I’ve helped friends develop their products (currently helping with a quote/invoice generation tool and an AI site), and it’s something I hold dear to my heart and
Personal Growth
I’ve always been a huge proponent of mental health awareness, and as someone who has suffered from crippling anxiety in my earlier career I feel that being open about it has helped myself and others. If I’m not growing personally I cannot grow professionally, and I’m fortunate that I have an incredible support system in my wife that allows me to be open and honest about things. I’m a work in progress, and every day I see growth.
Consultative Selling
Big emphasis on consultative. I’ve never been a pushy salesman, and I’m fully in the camp that that’s a thing of the past. Every customer, current or future has a pain point, and I look to have a solution to solve that. My best and largest closes have all been when I spent 90% of the time listening, and I simply filled in a gap that slowly unraveled. While I do believe there’s a time for pushing (enter Challenger), I don’t start there, and I have found success with the approach.
Reading
This one seems silly, but I still consider myself a sponge. I am in the midst of writing a novel (3 years running now with little progress), and I find that every time I read someone else’s work I find myself marveling at how they’re able to craft words that make me feel things. I find that I learn best by absorbing at my own pace, and sitting down with a really great novel is therapy for me.
Camping
I went through a phase in my life where I was perpetually 22 and nothing could go wrong – then 30 hit. I gained weight, I started needing eight hours of sleep, and I started taking a multivitamin. I’m still combating all of those things, but I have found that the best medicine for any and all ailments is being outdoors. After a weekend camping with the wife and the dog I feel refreshed, relaxed, and uplifted. It’s something that COVID brought to us that I am forever grateful for.